Terms of service

USE OF SITE 

This site may only be used to browse the content, make legitimate purchases and may not be used for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.  

DISCLAIMER OF WARRANTY 

The content of this site is provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of the contents and in general anybody connected to this site in any way, from now on collectively called “Pet Box”, assume no responsibility for errors or omissions in these contents.

Pet Box further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. Pet Box shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use, or the correct or incorrect use, abuse, or misuse of these contents by any person that browses, visits or uses the website in any way, from now on collectively called the “User” or “Customer”, even if Pet Box have been informed of the possibilities of such damages. Pet Box cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

DAMAGES & INCORRECT ITEMS 

Pet Box will make every effort to package the items safely as well as have them double checked and signed off by Management to ensure that the items are in perfect condition prior to dispatch. If a product is delivered damaged or broken or if the wrong product was delivered, the Customer must inform Pet Box  within one working day of receipt. Necessary arrangements for a replacement product or refund will then be made via email. 

GOODWILL/CHANGE OF MIND EXCHANGES 

Pet Box will gladly exchange most items (see exclusions below) provided that the item is:

*Still sealed and in the original packaging

*Clean and not used or damaged in any way (including the packaging)

*Returned to Pet Box within 7 working days of purchase

*Accompanied by the Proof of Purchase

The Customer must inform Pet Box of their intention to return the item/s, and provide Pet Box with the Courier tracking number. 

Pet Box will under no circumstances exchange the following due to Health & Safety reasons:

*Foods

*Medicine

*Supplements

*Any Consumable/Perishable items

The courier fee for Change of Mind / Goodwill exchanges will be for the Customer’s account.

REFUNDS 

Pet Box will only refund DEFECTIVE goods. 

Non Consumable/Perishable Defective Goods: 

*Non Consumable/Perishable defective goods must be returned no later than 7 days after the expiration date of the warranty or as soon as the defect is noticed within the warranty period.

*The item/s must be accompanied by the proof of purchase.

*The item will be sent to the manufacturer or supplier to undergo the necessary tests to establish the defect.

*Depending on the outcome, Pet Box will then offer the customer either a refund, repair, or exchange.

*To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful, and not caused by the consumer, neglect, natural or weather related occurrences. 

Consumable or Perishable Goods: 

*Pet Box will only accept the return of defective consumable/perishable goods within 7 days of purchase.

*The goods must still be in, or accompanied by the original packaging, for the supplier to be able to trace the batch number.

*The original bag/packet/container must at least be three-quarters full.

*The customer will have a choice between a refund/exchange once the defect has been established by the manufacturer or supplier.

*To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful, and not caused by the consumer, neglect, natural or weather related occurrences. 

Delayed delivery does not constitute grounds for a refund.

The Courier fee for any and all returns will be for the Customer’s account.

If a product is found to be defective the Courier Fee will be refunded to the Customer.

All Refunds will be done via EFT.  

GUARANTEES/WARRANTIES 

*Certain products may come with a supplier’s guarantee, which will be clearly stated on the packaging.

*No PET TOY, BED or ACCESSORY sold by Pet Box is indestructible or carries a guarantee/warranty, unless offered by the manufacturer or supplier and stated on the product packaging.

*No FOOD sold by Pet Box carries a “Satisfaction Guarantee” or “Money Back Guarantee” or any other guarantee/warranty unless offered by the manufacturer or supplier and stated on the packaging. 

PAYMENT OPTIONS & PRICING 

When the Customer makes a purchase with Pet Box, legal obligations arise and the Customer’s right to refund of monies paid in any other way agreed by Pet Box, are limited by Pet Box's terms & conditions. The Customer must not make any purchase through this site unless he/she understands and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that the Customer have read and understood the terms and conditions for such purchase. For any queries please contact Pet Box before making any purchase for any service through this website. 

Online Store prices might differ from in-store prices.

All transactions will be processed in South African Rands (ZAR).

The total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). 

Pet Box reserves the right to change pricing at any time without prior notice. 

MONITORING 

Pet Box has the right, but not the obligation, to monitor any activity and content associated with the Website. Pet Box may investigate any reported violation of these conditions or complaints and take any action that is deemed appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to the Customer’s access and/or removing any materials from the Website). 

LAW 

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.  

UPDATING THESE TERMS AND CONDITIONS 

Pet Box reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions on the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.